Terms &
Conditions

FOR SPORTS DAY ignore the swimming lessons T&C except for the waiver & release of liability

1) TRIAL CLASS

Clients are entitled to participate in a trial class and assessment once at no cost. However, a pool rental fee per person is applicable and non-refundable, regardless of whether the client chooses to enroll or not. This fee must be settled at the Swimin12 office upon arrival. Each trial class will consist of a group of up to four individuals. Rest assured that the class will proceed as scheduled even if the slot is not fully booked.

2) REGISTRATION FEE

As part of our enrollment process, please be informed that a one-time registration fee will be charged. This fee comes with a lifetime validity and is not refundable under any circumstances.

The one-time registration fee is an essential component that helps us maintain our educational services and resources at the highest standards. This fee ensures your access to our programmes, facilities, and support throughout your educational journey with us, and it is a non-negotiable requirement.

We want to emphasize that the registration fee is a single, upfront payment, and you will not be required to pay it again for the entire duration of your association with Swimin12. It signifies your official enrollment as a student.

Furthermore, please note that the registration fee will not be applicable for the Pay-Per-Lesson Crash Course Programme and the Pay-Per-Lesson Inclusion Programme.

3) CANCELLATION POLICY

Class Cancellation: If you need to cancel a class, please ensure that you provide advance notice of at least more than 2 hours prior to your scheduled class. In the event of a cancellation, the class should be replaced by scheduling another session at a mutually convenient time. This policy is designed to allow for smooth scheduling and to accommodate the needs of all our coaches and students.

Last-Minute Cancellation: In the event of a last-minute cancellation (less than 2 hours before the scheduled class), the class will be forfeited. For your first-time last-minute cancellation, the class will be considered cancelled, and you may reschedule. However, for subsequent last-minute cancellations, the classes will be forfeited.

4) NO-SHOW POLICY

No-Show: If you do not attend a scheduled class without prior notice.
For your first-time no-show, the class will be considered cancelled, and you may reschedule. However, for subsequent no-shows, the classes will be forfeited. These policies are in place to ensure the efficient use of our resources and to accommodate all our students' and coaches' needs.

5) COACH CANCELLATIONS

In cases where coaches are not available or unwell and are unable to conduct the class, Swimin12 possesses the authority to arrange and confirm a replacement coach without requiring confirmation from the student. We will promptly inform the student about the replacement coach. If a replacement coach cannot be arranged due to unavailability during the scheduled class or if the student chooses not to proceed with the replacement coach, Swimin12 retains the right to cancel the class. In such instances, arrangements will be made to reschedule the class, and the student will be duly informed of the arrangement.

6) OFFICE ADVANCE CANCELLATIONS

While our regular operating hours are from 8:00 AM to 10:00 PM, seven days a week, including weekends and public holidays, there may be exceptional circumstances when our office needs to be temporarily closed. In such cases, we will notify students well in advance regarding any class cancellations. Rest assured, we will make every effort to arrange suitable replacements for any affected classes.

7) GUARANTEED PACKAGES

7.1.) BASIC PACKAGE
Modules: Foundation & Relaxation
Prerequisite: None

7.2.) ADVANCE PACKAGE
Modules: Exercise & Survival
Prerequisite: Basic Package

7.3.) CARDIO PACKAGE
Modules: Foundation, Relaxation & Exercise
Prerequisite: None

7.4.) FULL PACKAGE
Modules: Foundation, Relaxation, Exercise & Survival
Prerequisite: None

The Guaranteed Programme is structured to ensure your successful development as a swimmer. Key programme features include:

Guaranteed Teaching: We are committed to teaching you until you have achieved the skill sets necessary to swim confidently and safely, regardless of the number of hours required. This guarantee is valid for up to one year from the date of enrollment.

Flexible Learning: You can learn at your own pace without the pressure of time constraints. On average, most participants complete the programme within 3 to 10 months.

Age Group: Our programme is open to individuals aged 7 to 55 years old.

Pool Rental: The programme fees include pool rental

Semi-Private Classes: Classes are conducted in a semi-private format with a maximum of 4 students per coach. Rest assured that classes will proceed as scheduled even if the slot is not fully booked.

Class Duration: Each class will be conducted with a duration of 45 minutes.

Package Validity:

The Guaranteed programme has a 1-year validity:

1. Upon enrolment and payment of the chosen package, you are acknowledging and agreeing on the expiration date of your package that is prominently displayed on both the invoice and the receipt for your reference.

2. If you successfully complete the programme's graduation requirements within any number of months within the one-year period, your package will conclude, and you may opt to renew with any package of your choice based on your preferences and can be based on the coach’s advice.

3. If the one-year validity period expires, regardless of whether you have completed the graduation requirements or not, the package will be deemed expired. In such cases, you will need to renew your package with one of our available options according to your preferences and can be based on the coach’s advice.

Validity Extension: In cases of health-related issues, we may consider extending the programme's validity period. To request an extension, you must provide valid medical documentation (such as medical slips) for our review.

Weather Cancellations: The safety of our students is paramount, we reserve the right to make a cancellation decision, even at the last minute or upon your arrival at our office before or at the start of the class. This decision is taken to ensure your safety and well-being. Our certified lifeguards conduct real-time and meticulous weather observations. In the event that a class is cancelled due to adverse weather conditions, whether prior to the class start time or while the class is in progress, please be advised that the class will not be eligible for replacement.

8) MONTHLY PROGRAMMES

8.1.) Young Kids (4 - 6 years old)
8.2) Adults (7 years & above)

Pool Rental: The programme fees include pool rental

Semi-Private Classes: Classes are conducted in a semi-private format with a maximum of 4 students per coach. Rest assured that classes will proceed as scheduled even if the slot is not fully booked.

Class Duration: Each class will be conducted with a duration of 45 minutes.

Package Validity: Upon enrolment and payment of the chosen package, you are acknowledging and agreeing on the expiration date of your package that is prominently displayed on both the invoice and the receipt for your reference. The below are the validities based on the Monthly Programme options;

- Once a Week Classes:

- 4 classes per Month: Students opting for this package will receive 4 lessons for a month with a validity period of 6 weeks from the date of payment. Please note that any remaining lessons beyond the 6-week validity period will be forfeited.

- 12 classes (3-Month Advance Payment): For those choosing to pay in advance for three months, a total of 12 lessons will be provided, with a validity period of 14 weeks from the date of payment. Any lessons remaining beyond the 14-week validity period will be forfeited.

- Twice a Week Classes:

- 8 classes per Month: Students in this programme will have access to 8 classes for a month, valid for a period of 6 weeks from the date of payment. Please be aware that any lessons remaining beyond the 6-week validity period will be forfeited.

- 24 Lessons (3-Month Advance Payment): Students who opt to pay in advance for three months will receive a total of 24 classes, with a validity period of 14 weeks from the date of payment. Classes not utilised within the 14-week validity period will be forfeited.

Validity Extension: In cases of health-related issues, we may consider extending the programme's validity period. To request an extension, you must provide valid medical documentation (such as medical slips) for our review.

Weather Cancellations: At Swimin12, safety is our utmost priority. In the event of adverse weather conditions, we reserve the right to make a cancellation decision, even at the last minute or upon your arrival at our office before or at the start of the class. This decision is taken to ensure your safety and well-being. Our certified lifeguards conduct real-time and meticulous weather observations.

In cases where the class did not commence, a replacement class will be scheduled. However, if the class is already in progress and the pool has to be closed due to inclement weather, the following guidelines will apply:

> 1 - 20 minutes of class: This duration will be considered as the entire class to be replaced (Refer to class duration clause for the duration of class).

> 21 - 40 minutes of class: It will be considered as half of the class conducted, and the remaining half will be rescheduled (30 minutes of class).

> 41 - 60 minutes of class: In this case, it will be considered a full class conducted, and no replacements will be arranged.

9) INCLUSION PROGRAMMES

9.1.) Pay Per Lesson (Pay at the start of every class)
9.2.) 10 classes package

Registration Fee: It is not applicable for Pay Per Lesson only

Age Group: Our programme is open to individuals aged 4 years old and above.

Pool Rental: The programme fees include pool rental

Class size: The class will be conducted in a one-on-one format, with one coach dedicated to instructing and guiding a single student.

Class Duration: Each class will be conducted with a duration of 45 minutes.

Package Validity (for 10 classes package): Upon enrolment and payment of the chosen package, you are acknowledging and agreeing on the expiration date of your package that is prominently displayed on both the invoice and the receipt for your reference. Students who opt to pay for 10 classes in advance, come with a validity period of 14 weeks from the date of payment. Classes not utilised within the 14-week validity period will be forfeited.

Validity Extension: In cases of health-related issues, we may consider extending the programme's validity period. To request an extension, you must provide valid medical documentation (such as medical slips) for our review.

Weather Cancellations: At Swimin12, safety is our utmost priority. In the event of adverse weather conditions, we reserve the right to make a cancellation decision, even at the last minute or upon your arrival at our office before or at the start of the class. This decision is taken to ensure your safety and well-being. Our certified lifeguards conduct real-time and meticulous weather observations.

In cases where the class did not commence, a replacement class will be scheduled. However, if the class is already in progress and the pool has to be closed due to inclement weather, the following guidelines will apply:

> 1 - 20 minutes of class: This duration will be considered as the entire class to be replaced (Refer to class duration clause for the duration of class).

> 21 - 40 minutes of class: It will be considered as half of the class conducted, and the remaining half will be rescheduled (30 minutes of class).

> 41 - 60 minutes of class: In this case, it will be considered a full class conducted, and no replacements will be arranged.

10) CRASH COURSES

10.1.) One to One Pay Per Lesson (Pay at the start of every class)
10.2.) One to One 10 classes package
10.3.) One to Two Pay Per Lesson (Pay at the start of every class)
10.4.) One to Three Pay Per Lesson (Pay at the start of every class)
10.5.) One to Four Pay Per Lesson (Pay at the start of every class)

Registration Fee: It is not applicable for Pay Per Lesson only

Age Group: Our programme is open to individuals aged 4 years old and above.

Pool Rental: The programme fees include pool rental

Class size:
- One to One: The class will be conducted in a one-on-one format, with one coach dedicated to instructing and guiding a single student.
- One to Two: The class will be conducted in a one-to-two format, with one coach dedicated to instructing and guiding two students simultaneously.
- One to Three: The class will be conducted in a one-to-three format, with one coach dedicated to instructing and guiding three students simultaneously.
- One to Four: The class will be conducted in a one-to-four format, with one coach dedicated to instructing and guiding four students simultaneously.

Class Duration: Each class will be conducted with a duration of 45 minutes.

Package Validity (for one to one 10 classes package): Upon enrolment and payment of the chosen package, you are acknowledging and agreeing on the expiration date of your package that is prominently displayed on both the invoice and the receipt for your reference. Students who opt to pay for 10 classes in advance, come with a validity period of 14 weeks from the date of payment. Classes not utilised within the 14-week validity period will be forfeited.

Validity Extension: In cases of health-related issues, we may consider extending the programme's validity period. To request an extension, you must provide valid medical documentation (such as medical slips) for our review.

Weather Cancellations: At Swimin12, safety is our utmost priority. In the event of adverse weather conditions, we reserve the right to make a cancellation decision, even at the last minute or upon your arrival at our office before or at the start of the class. This decision is taken to ensure your safety and well-being. Our certified lifeguards conduct real-time and meticulous weather observations.

In cases where the class did not commence, a replacement class will be scheduled. However, if the class is already in progress and the pool has to be closed due to inclement weather, the following guidelines will apply:

> 1 - 20 minutes of class: This duration will be considered as the entire class to be replaced (Refer to class duration clause for the duration of class).

> 21 - 40 minutes of class: It will be considered as half of the class conducted, and the remaining half will be rescheduled (30 minutes of class).

> 41 - 60 minutes of class: In this case, it will be considered a full class conducted, and no replacements will be arranged.

11) COMPETITIVE PROGRAMMES

11.1.) Bloop (Pre-competitive)
11.2.) Hydra (Competitive)
11.3.) Kraken (Competitive)
11.4.) Elite (Competitive)

Age Group: Our programme is open to individuals aged 4 years old and above.

Pool Rental: The programme fees include pool rental

Classes size:

> Bloop & Hydra: A maximum of 12 students per coach*
> Kraken & Elite: No limit of students in a class

* In instance of lack of coaches, there may be a possibility where per coach may have to take more than 12 students

Class Durations:

> Bloop: 60 minutes
> Hydra: 75 minutes
> Kraken: 90 minutes
> Elite: 90 minutes

Package Validity: Upon enrolment and payment of the chosen package, you are acknowledging and agreeing on the expiration date of your package that is prominently displayed on both the invoice and the receipt for your reference. The below are the validities based on the options;

- Once a Week Classes:

- 4 classes per Month: Students opting for this package will receive 4 lessons for a month with a validity period of 6 weeks from the date of payment. Please note that any remaining lessons beyond the 6-week validity period will be forfeited.

- 12 classes (3-Month Advance Payment): For those choosing to pay in advance for three months, a total of 12 lessons will be provided, with a validity period of 14 weeks from the date of payment. Any lessons remaining beyond the 14-week validity period will be forfeited.

- Twice a Week Classes:

- 8 classes per Month: Students in this programme will have access to 8 classes for a month, valid for a period of 6 weeks from the date of payment. Please be aware that any lessons remaining beyond the 6-week validity period will be forfeited.

- 24 Lessons (3-Month Advance Payment): Students who opt to pay in advance for three months will receive a total of 24 classes, with a validity period of 14 weeks from the date of payment. Classes not utilised within the 14-week validity period will be forfeited.

- More than Three Times a Week Classes: Clients opting for the option of attending classes more than three times a week are granted the flexibility to participate in as many sessions as preferred in the month. However, the validity of this package extends only until the end of the month for which payment was made.

Validity Extension: In cases of health-related issues, we may consider extending the programme's validity period. To request an extension, you must provide valid medical documentation (such as medical slips) for our review.

Weather Cancellations:

Bloop, Hydra, Kraken & Elite: No cancellations will be made as there will be an alternative for land training. That will be counted as a class and no replacements will be necessary in this instance

WAIVER AND RELEASE OF LIABILITY

Because physical exercise can be strenuous and subject individuals to risk of serious injury, we urge you to obtain a physical examination from a doctor before using any exercise equipment or participating in any exercise activity. You agree that by participating in physical exercise or training activities, you do so entirely at your own risk. We are also not responsible for any loss of your personal property. You acknowledge that you have carefully read this “waiver and release” and fully understand that it is a release of liability. You expressly agree to release and discharge the trainer or instructor from any and all claims or causes of action and you agree to voluntarily give up or waive any right that you may otherwise have to bring a legal action against the trainer or instructor for personal injury or property damage. To the extent that statute or case law does not prohibit releases for negligence, this release is also for the WAIVER AND RELEASE OF LIABILITY INCLUDES, WITHOUT LIMITATION, INJURIES WHICH MAY OCCUR AS A RESULT OF (1) EQUIPMENT BELONGING TO TRAINER OR TO MYSELF THAT MAY MALFUNCTION OR BREAK; (2) ANY SLIP, FALL, DROPPING OF EQUIPMENT; (3) AND/OR NEGLIGENT INSTRUCTION OR SUPERVISION. I understand that without twenty-four hour cancellation notice for more than six occurrence, Swimin12's Guaranteed system will be automatically void. My Swimming package will automatically be converted into 12 fix lesson. without benefit of a rescheduled session. (NOTE: Cancellation due to weather conditions, e.g rain, haze or other conditions that which officially prevents outdoor activities by the Ministry of Environment will not be charged.) To guarantee any student to swim can be an extremely demanding service. Many processes require the use of sophisticated teaching methods, and most in-depth operation training. Student’s final learning outcomes might vary & final capabilities might defer from client to client. At Swimin12, we guarantee our students to be able to swim in 12 hours, any longer we’ll continue to teach for free for a maximum of 1 year. We will either attempt to help the student to our best possible knowledge & capabilities. We will determine student’s completion progress, however if students requires other special help either psychological or physical beyond what we would normally attempt. Under these condition we may require additional payment in order to bring in expertise of other field to help students success up to a desired outcome determined by the coach or instructor. Therefore by accepting these terms, you agree to abide by the coach’s expectations of completion for the guarantee we offer, according to different student’s skills set & abilities. If any portion of this release from liability shall be deemed by a Court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect and the offending provision or provisions severed here from. Swimin12 reserves the right to ban anyone from entering the swimming pool in the event of any person committing improper or unruly behaviour. By accepting this release, I also agree to be bound by all the rules and regulations of Swimin12. I acknowledge that I understand its content and that this release can be modified by Swimin12 at anytime without notice.

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    Johor Bahru, Johor

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